The Factory

The Factory is in The District in Chesterfield, just off I-64/40 by the Boones Crossing exit. The venue’s setup can change by show: it may use reserved upper and lower balcony seating, a general-admission standing floor, or other seated configurations. Premium Deck general-admission tickets provide standing room on the deck and do not include a seat.

For drivers, the venue notes free west and south parking lots that are first come, first served. Rideshare drop-off is by the west entrance. If you need accessible parking, the venue says spaces are at the front and are also first come, first served.

Because room layouts vary, it’s best to treat each event as its own setup rather than assuming the same configuration every time. Reserved balcony seating is offered for some shows, and the floor is often general admission standing. The venue also says some events may be arranged in seated formats, so your ticket type matters.

Bags up to 12 x 10 x 10 inches are allowed and will be searched at entry. The venue does not hold oversized bags. Medical exceptions to the bag rule should be arranged with staff. Outside food and drinks are not allowed, and the venue is cashless except that artist merchandise may sometimes accept cash. Reentry is not allowed.

Age rules depend on the show. The standard policy is 12 and up unless the event is marked otherwise, and guests under 12 are allowed only for all-ages shows when accompanied by an adult. For 16+, 18+, and 21+ events, guests below the posted minimum age cannot attend, even with an adult. The venue is also indoor and nonsmoking, with designated smoking decks on the second floor.

The venue says the west box office entrance is accessible, and ADA companion tickets are arranged through the venue. It also offers accessible parking at the front, subject to availability. For additional support, guests can request ASL interpretation or assistive listening at least two weeks in advance. Limited sensory bags are available, and service animals are permitted.